eVolve CMS - Pak Travels
    • 16+ years
    • 12-15 years
    • 2-11 years
    • 0-23 months

South African Airline

Our Vision

Africa’s Leading World-Class Airline

Our Mision

To deliver commercially sustainable world-class air passenger and aviation services in South Africa, the African continent and to our tourism and trading partners.

Our Objectives

  • Achieve  and maintain commercial sustainability.
  • Provide excellent customer service.
  • Achieve consistent, efficient and effective operations.
  • Foster performance excellence.

Our Values

Customer Focused

Striving to meet the unique needs of our customers (internal and external) by tailoring each interaction to suit their needs.

Accountability

Taking responsibility for individual and team actions, decisions and results by establishing clear plans and goals and measuring our progress against them.

Integrity

Practicing highest standards of ethical behaviour in all our work and maintaining credibility by ensuring our actions match our words.

Safety

Living our safety philosophy by striving for zero safety incidents through proper training, work practice, risk management and adherence to safety regulations at all times.

Excellence In Performance

Setting goals beyond the best, reinforcing high quality performance standards and achieving excellence by implementing best practices.

Valuing Our People

Committing to their satisfaction, development, and well-being, by treating them with respect, dignity and fairness.

 

Before Flying

At the airport

Whether you’re a seasoned traveller or visiting South Africa for the first time; if you’re a local travelling for business or pleasure, our world-class airports are designed to make your trip as easy as possible. Modern, clean and bright they have all the facilities you need to make travel as stress free as possible. 

You will find comfortable lounges to relax in, duty free shopping and foreign exchange services. There are safe ATM’s and a selection of retailers to meet overlooked needs. To help you find these services quickly and easily they are all well sign posted. Or you can approach the friendly and helpful staff at one of the information kiosks. 

At Johannesburg’s OR Tambo International Airport (ORTIA) the domestic and international terminals are a short walk apart, making transfers quick and easy. So whether you’re travelling on to another country or visiting one of South Africa’s many scenic attractions, getting to your destination on time is a safe, short walk away.

Special Assistance

Travelling should always be a pleasure, and we go out of our way to make sure that anybody with special travel needs feels particularly cared for. SAA offers thoughtful services for travellers who require our special assistance. Many of these services need to be booked in advance, so please read the information below.

Travelling With Infant

SAA offers special assistance to make travelling more enjoyable and comfortable for our youngest flyers and their parents.

An infant is any person under 2 years of age. An infant must be accompanied by an adult at all times and during the flight they will be seated on the adult’s lap.

During Your Flight

Inflight Entertainment

Thanks to our on demand inflight entertainment system, boredom is not an option on SAA. With over 100 movies to enjoy, up to 100 TV features including series, comedy and kids promgramming. 170 audio albums, 14 radio channels and 15 games, there's plenty to choose from.

Our business Class seats have a 5-star sleep rating by Skytrax, made from the finest leather and fabric. These seats are pitched to a comfortable 74 inches and can lie flat at 180 degrees. To give you the best possible viewing experience, the A330 has high-tech touchscreens that are fun and easy to use with 12 inch screens fitted in Business class and 10 inch screens Economy class.

Audio-Visual-On-Demand

On-demand entertainment is offered to passengers onboard long-haul international and regional flights. With a wide variety of entertainment at your fingertips throughout the flight, you decide what to enjoy, when you want to enjoy it.

Games

Get interactive with a choice of 15 games on our A340 fleet, including a selection of multiplayer games.

Music and Radio

With our wide selection of radio stations and albums, we've got something for all ages and tastes. All you need to do is make your choice, sit back with our noise-cancelling headsets, and relax.

Business Class

Our Long-haul Flights

Turning left when you step onboard is always a treat and whether you’re a seasoned traveller or a first-timer, our Business Class cabin is sure to impress. We pull out all the stops to treat Business Class customers to an unforgettable journey. You’ll be welcomed onboard with a refreshing drink and given an amenity bag stocked with travel necessities and indulgent cosmetics.

Our exquisite à la carte menu, proudly South African cheese board and skillfully selected wine list will give you a high-class dining experience.

We know you might need to catch up on you work, so your spacious seating area can also become your office on-the-move. Each seat has its own power portal so you can keep your laptop charged while you work and recharge your phone while you fly.

When you’re ready to sleep, you’ll love our award-winning flatbed seats with a 5-star sleep rating from Skytrax. They’re made from the finest leather and fabric and lie completely flat at 180° for a good night’s rest under a soft duvet with luxuriously large pillows and a padded seat cover which provides extra comfort. Noise cancellation headsets help block out the cabin noise allowing you to watch your favourite movie uninterrupted.

Our Short-Haul Flights

From the moment you board, our thoughtfully designed Business Class experience will make your journey as comfortable as possible. An easily adjustable headrest with adaptable ears, ample stowage space, generous legroom with leg rests and a handy coat hook welcome you as you settle in.

Each Business Class seat also has its own USB and laptop charging point, so your devices are always powered and ready to use.

On Board Menus

On a long-haul flight, we aim to make our meals a highlight of the journey. That’s why two of South Africa’s most sought-after chefs, Reuben Riffel and Benny Masekwameng, have come onboard to create signature dishes that could be served with pride in any top restaurant.

Reuben now runs his own restaurant in Franschhoek as well as running a signature restaurant in Cape Town’s One and Only Hotel. Now you too can taste his delicious treats without waiting for a table reservation.

Working with Benny is an absolute treat. The Tsogo Sun celebrity chef and a popular judge on MasterChef South Africa has added an inspiring and tantalising touch to our menus.

From starters to desserts, each dish has been carefully designed for its taste, texture and travelling star qualities. We always have a vegetarian option available too. Award-winning South African wines and Méthode Cap Classique bubbly has been specially selected to pair with our chefs’ designer dishes.

 

 

Economy Class

Our Long-haul Flights

Our Economy Class seats offer extra space and generous legroom for your travelling comfort. To make your flight more enjoyable, Economy Class customers are offered a handy amenity kit with socks, eyeshades and a toothbrush and toothpaste.

At SAA, we believe that travelling should be a pleasure for the whole family, so parents are welcome to pre-order meals for children and babies and pre-book a baby bassinet if necessary. We also offer a fun activity pack for kids and our inflight entertainment system has channels specially designed to keep our little travellers amused for hours. If you are travelling with a wheelchair or small children, you’re welcome to use the larger lavatory in the middle of Economy Class, thoughtfully designed at double the size of ordinary lavatories and fitted with a large baby-changing table.

Our Short-Haul Flights

Whether you’re travelling for business or pleasure, flying in our Economy Class is a ticket to style and comfort. The innovative slimline seats give you increased living space, while the movable headrests with adjustable ears help to keep you comfortable for the duration of the flight.

On Board Menus

Depending on the length of your flight, we will serve you a light snack or a delicious multi-course meal made using our very best local products. All snacks, meals and beverages are complimentary and are included in your ticket price.

Special Meals

If you have any food allergies or special dietary requirements, such as gluten-free, vegan or nut-free, SAA can serve a suitable meal for you on any of our flights. Please order and confirm your requirement no less than 48 hours before departure time. Kosher meals should be ordered and confirmed no less than 72 hours before departure.

Meals for our little travellers are also available.

 

 

 

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